Make a Claim

If your vehicle has suffered from an issue such as a breakdown of the illumination of a warning light, please stop driving the vehicle immediately and follow the information below to make a claim on your warranty plan.

  1. You can email us at claims@blackstarwarranties.co.uk and please quote your vehicle registration number and policy number.
  2. Your vehicle will need to be taken to a VAT registered garage for an inspection and diagnostics.  Please note you are responsible for the costs of the diagnostics.
  3. Once a diagnostics has been completed either you or your inspecting garage can send this through to us at claims@blackstarwarranties.co.uk. Once we have received this information we will consider the claim and report back to you if we need anything further.
  4. Once you claim has been processed we will confirm to you in writing the outcome and if the claim is successful we will provide an authorisation to the repairing garage.
  5. No work must be caried out to the vehicle without our written consent as to do so may invalidate your warranty plan.
  6. If the claim has been approved and once the work is completed, your repairing garage will send the invoice to Blackstar Warranties 124-128 City Road, London, EC1V 2NJ, this can be via post or email at claims@blackstarwarranties.co.uk.
  7. We will then process and make payment via bank transfer

Testimonials

“ We switched to Blackstar Warranties back in August 2019 and have never looked back. We would highly recommend to all dealerships. The team go above and beyond to ensure that the customer service is always 110%”
“As car dealership, we have tried many other warranty providers, but after coming on board with Blackstar Warranties, I can confidently say I will not move again. They are there to help both the garage and the customer and keep you informed throughout the process.”
“If you want a 5 star customer service experience for your customers then you need to sign up with Blackstar Warranties. We have told many other dealerships who have also joined and also have the seem feedback.”

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